Module – I

Hardware

• Microprocessor/Memory
• Motherboard/BIOS
• SMPS/ Hard disk
• Hardware troubleshooting

Hands-On

• Hardware Issues 
• Replace the Hard disk 
• Replace the RAM or Increase it 
• CMOS Battery Replace 
• SMPS Replace 
• Motherboard Replace

Operating Systems                                         

• Introduction to Operating Systems
• Introduction to OS
• Types of Operating Systems
• Types of installations
• Introduction to VM workstations

Hands-On

• Installing Windows 7 & 10 in Virtual Machine 
• Installing Windows   10 with Pen Drive in PC

Management Disk 

• Types of Disk 
• Describe File systems /MBR/GPT
• Describe Virtual Disk /Cloud Storage

Hands-On: 

• Creating Windows Volume 
• Shrink Windows Volumes
•  Extend Disk Drives
• Delete Disk Drives 

User Account and Setting

• Types  User Accounts  
• Changing users Role 
• Working with App Store 

Hands-On: 

• Creating User Accounts  windows 
• Understanding  users Role 
• Enabling and disabling Account
• Deleting an Account

Configure networking on Windows clients  

•  IP address Windows
•  Describe IP address for Virtual Machine 
•  Communicating the Win Machines 
•  Common Network issues 

Hands-On: 

• Configure  IP address Static and Dynamic
• working with IP in Command line 
• Release and Renew IP address in Command Line
• Working MAC Address

Sharing Resources and Remote Management            

• File sharing over a network in Windows
• Overview of printer and Connectivity 
• Windows Remote desktop management

Hands-On: 

• Sharing Disk Drives 
• Sharing printers in the network
• Connecting Remote desktop
• Map a Network drive 

Recovery and Backup

• Create a Backup 
• Create system Image
• Cloud Backup 

Troubleshooting Windows 10 Environment

• Troubleshoot Windows startup 
• Troubleshoot operating system service issues
• Startup Repair
• System Restore point  Health status
• System Image Recovery
• Reset and Restore

Introduction to Linux

• Describe history of unix & Linux 
• Describe Concepts of , Kernel, 
• shell and file system structure
• Different types of Linux Operating System 

Hands-On: 

• Installing Linux Operating System 
• Working with Linux Commands
• Configuring Network settings and Ip address 

Applications Configuring in Linux 

• Installing Applications ex: Java 
• Installing Applications ex : Apache 
• Connect linux through Windows 

Manage Users in Linux 

• Types of User accounts 
• Working with User accounts  permissions

Hands-On: 

• Create a Users accounts and delete 
• Add Different level of Permission to Users 

Email and Communication

• Introduction of email
• Types of Email accounts 
• Describe Communication Protocols 

Hands-On: 

• Configuring Outlook mail
• Manual User account Configuring 
• Backup & Restore Outlook

Troubleshooting

• Launching Outlook In safe Mode
• How Enable add ins
• How to Repair the Profile
• How to Recreate the Profile
• How to Repair the Outlook Suite
• How to Uninstall and reinstall outlook

Wireless Communication

• Introduction of wireless Network
• Access Point and Routers 
• Wireless Security 
• Access Point Features 

Hands-On: 

• Configuring SSID and password 
• Configuring Ip address to Access Point
• Working with DHCP
• Security types 
• Setup a  Local Area Network 
• Sharing Internet

Installing and Configuring Antivirus

• Introduction of Antivirus
• Types of Virus & Antivirus 

Hands-On: 

• Installing Antivirus and Scheduling

Microsoft Office 365

• What is cloud and Saas Services 
• Why Office 365
• Benefits of office 365
• How to do subscription & Subscription option 
• What is admin Center 
• Working with Apps like outlook, word, PPT, One Drive 

Hands-On: 

Create and office 365 admin account

• Working with Admin Center 
• Email creation outlook 
• Working with one Drive Storage and sharing 
• Configuring  Teams and remote sharing 
• Managing users and group 
• Creating Users and permissions 
• Configure Multi Factor Authentication 
• Assign apps  to user

Ticketing Tool 

• What is Ticketing System
• What is the process of Ticketing system

Hands-On: 

• Create an Account 
• Raise a Ticket
• Assign a Ticket
• Close the Ticket 

WINDOWS SERVER 2016

1.Introduction to Server 2022 Operating System

• History of Server Operating System
• Editions of Windows Server 2022
• Requirements to install Windows Server 2022

Hands-On: 

• Installing Windows Server 2016 Operating System

2.Introduction to Windows Active Directory

• Structures of Active Directory
• Features of Active Directory
• Active Directory Forest ,ChidDomains

Hands-On: 

• Installing Active Directory Domain Controller
• User Management – Configuring Clients
• Creating Users in ADDS
• Allow Log On Locally

Troubleshooting Domain Issues

•  Create a new account
•  Reset Password 
• Cannot join the domain
•  Disable and Enable an account
•  Domains Issue

2.Windows Group Policies services

• User & Computer Policies
• Creating Scopes on OU and Domain
• Software Deployment
• Folder Redirection
• Map a Network Drive

3.Windows Internet Information Services

• Overview of IIS 
• DIfferent types of web developments 

Hands-On: 

• Install IIS(web service)
• Configure IIS web server
• Deploy an sample Web Server  

4.Domain Naming System (DNS)

• Introduction to DNS
• Types of Lookups
• Types of Zones
• Types of DNS Records

Hands-On: 

• Installing Domain name Services
• Configuring  Domain name Services
• 5.Dynamic Host Configuration Protocol
• Overview of DHCP Service
• Working Process of DHCP
• DHCP Scopes

Hands-On: 

• (DHCP) – Installing DHCP Service
• Creating Scopes

Cloud Admin

Azure Microsoft Entra ID

• Microsoft Entra ID benefits and features
• Compare Active Directory Domain Services to Microsoft Entra ID
• Azure Tenants
• Select Microsoft Entra editions
• Manage Access using RBAC

Hands-On: 

• Configure Domains and Tenants, Users and Groups
• Provide access to Azure resources by assigning roles 
• Manage Access using RBAC
• Microsoft Intune 
• Describe Microsoft Entra ID benefits and features
• Describe Microsoft Entra ID benefits and features

Hands-On:

• Signing up for Microsoft Intune and Setting up the Intune Tenant
• Configuring Basic Setting and policies in Intune
• Managing user Accounts and Groups in Intune

Implement device Enrollment Module 

Manage device authentication

Enroll Devices in intune using Various Methods (Azure AD Join,Auto-enrollment,etc.)

Troubleshooting Enrollment Issue

 Implement device profiles

 Monitor device profiles 

 Manage user profiles